The mailbox
Write to the pit
One address, read by a person who knows the difference between a jet burner and a ring burner.
Where letters go
[email protected] is the whole of it. No form, no chat widget, no ticket numbers. A letter lands, a person reads it, an answer comes back.
What we can help with
A measurement that looks off, a photo that does not match the piece, a link that goes nowhere, or the honest question of which pot to put under which bird. If it is about the gear itself, it is ours to answer.
What sits on the other side of the counter
The price today, whether a listing is in stock, where an order is and how a return is going are all questions for our retail partner, and their order page answers them faster than we could relay. The details live on the travel page and the returns page.
Where paper mail goes
P.O. Box 1247, Metairie, LA 70004. That is a mailbox, not a counter: there is no door to walk through and nothing on a shelf behind it. A letter reaches us fine; a pot heading back follows the returns page, never this box.
Back to the yard
All 44 pieces sit on four shelves: Outdoor Cookers, Pots, Baskets & Steamers, Tools & Accessories, Seasonings & Batters.
Or answer three questions about the cook and let the rack narrow itself.
Before you write
Before you light up collects the questions that come in most; the answer may already be sitting there.